Refund policy

At Messenger Churchill Group, we are committed to providing high-quality products and exceptional service. This returns policy outlines your rights and our obligations under Australian Consumer Law (ACL) and applies to all products purchased through our website, including those sold under the Dally M Collection or Clive Churchill Collection brands.

1. Australian Consumer Law Rights

Under the Australian Consumer Law (ACL), you are entitled to a replacement, refund, or repair if a product is:

  • Faulty or defective;

  • Not of acceptable quality;

  • Significantly different from the description provided;

  • Not fit for the intended purpose disclosed before purchase.

These rights apply irrespective of any separate warranties provided with the product.

2. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please contact us as soon as possible at dallymcollection@gmail.com with the following details:

  • Your order number;

  • A description of the issue;

  • Photographic evidence (if applicable).

We will work with you to resolve the issue, which may include:

  • Offering a replacement;

  • Providing a refund;

  • Arranging a repair, if appropriate.

For faulty, damaged, or incorrect items, we will cover any reasonable return shipping costs.

3. Exclusions

The following items are not eligible for return unless they are faulty, damaged, or significantly different from the description:

  • Custom or personalised products;

  • Items marked as "final sale" or "clearance";

  • Products that have been used, worn, or altered.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at dallymcollection@gmail.com within the applicable return period.

  2. Provide proof of purchase and details of the issue (if applicable).

  3. Follow the instructions provided by our team for returning the item.

5. Processing of Returns

  • Returns will be assessed and processed within 20 business days of receiving the returned product.

  • Refunds will be issued to the original payment method or as store credit, depending on the circumstances.

  • If a replacement is requested, shipping times may vary based on stock availability.

6. Shipping Costs

  • For faulty, damaged, or incorrect items, we will reimburse reasonable return shipping costs upon verification of the issue.

7. Contact Us

If you have any questions about this policy or need assistance with a return, please contact us at:

Email: dallymcollection@gmail.com
Address: Unit 1/14 Garema Cct Kingsgrove NSW 2208 Australia