Shipping policy

At Messenger Churchill Group, we strive to provide a seamless shipping experience for all our customers. This Shipping Policy outlines the terms and conditions for the delivery of products purchased through our website, including our standard range and custom-made items under the Dally M Collection or Clive Churchill Collection brands.

1. Processing Times

  • Standard Products: Orders for standard items will be processed and dispatched within 3-5 business days of payment confirmation.

  • Custom-Made Products: Due to the personalised nature of these items, production times can vary. Please allow minimum 8 weeks for custom orders to be crafted and prepared for dispatch. We will provide regular updates on the progress of your custom order.

2. Shipping Options and Costs

  • We offer standard shipping options within Australia and to select international destinations. Delivery estimates and costs will be displayed during checkout.
  • Standard shipping is $10 for orders under $120 and FREE for orders over $120.

3. Delivery Estimates

  • Domestic Shipping:

    • Standard: 5-10 business days after dispatch.

  • Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier issues.

4. Shipping for Custom-Made Items

  • Custom-made items are shipped once production is complete and quality checks have been conducted.

  • Given the craftsmanship involved, these items may be dispatched separately from standard products in your order.

  • You will receive separate tracking information for custom-made items if applicable.

5. Failed Deliveries and Returns

  • If a delivery is unsuccessful due to an incorrect or incomplete address provided by the customer, additional charges may apply for redelivery.

  • Unclaimed packages returned to us by the carrier will incur reshipping fees. We will contact you to arrange redelivery.

6. Damaged or Lost Items

  • If your package is damaged or lost in transit, please contact us immediately at dallymcollection@gmail.com.

  • For damaged items, include photographs of the packaging and the product. We will work with the carrier to resolve the issue and may offer a replacement or refund as appropriate.

  • For lost packages, we will liaise with the carrier to locate your order and keep you informed throughout the process.

7. Changes to Shipping Address

  • If you need to update your shipping address after placing an order, please contact us immediately at dallymcollection@gmail.com.

  • Address changes may not be possible once the order has been dispatched.

8. Contact Us

If you have any questions about this Shipping Policy or need assistance with your order, please contact us:

Email: dallymcollection@gmail.com
Address: Unit 1/14 Garema Cct Kingsgrove NSW 2208 Australia